Belline in Dubai
AI receptionist for dental clinics in Dubai
Two questions fill a Dubai dental line: do you take my insurance, and can somebody see me tonight. Belline answers the first from your own list of insurers, takes the second as an urgent message for your clinical team, and answers nothing clinical at all.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a dental practice actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Dubai, specifically
What a dental practice in Dubai is actually answering.
Dubai is a city where the working day and the trading day are different things.
The insurance question comes before the appointment
Health cover is a condition of a residence visa in Dubai, so almost every patient who rings has a card in their hand and the same opening question: do you take this one, is a check-up covered, do I need an approval first. Getting that wrong costs a chair — the patient arrives, the claim is refused, and you have an argument at the front desk instead of a treatment. The list of insurers you work with is already written down. Belline reads it back exactly and takes a message for anything not on it.
The expatriate patient is always a new patient
Dubai's population moves, and a practice here spends much of its phone time on people who have just arrived, have no records with anybody in the country, and are describing a treatment they had done somewhere else. They ring asking to book the treatment. What they can book is an examination, and holding that line politely on every single call is a front desk that is never rushed — which no Dubai practice's front desk is at five in the afternoon.
Pain arrives after the tower closes
A clinic on the twelfth floor of a tower in Business Bay or Jumeirah has a reception desk that goes home and a phone that does not. Toothache at ten at night reaches either your answering machine or the practice with the longer hours, and in a city where patients choose a clinic by whoever answers, that is how a practice loses somebody it has treated for years. Belline takes the call and the patient's number, leaves the toothache itself for your clinical team to ask about, and marks it urgent for them. Where your plan includes live transfer and you have given it a number, it puts the call through to a person instead.
What a Dubai clinic must not say on the phone
Dental practices here are licensed and inspected, and reception is reception: not a diagnosis, not a prognosis, not advice about medication. Belline is built the same way round. Asked whether the swelling is normal, it says it is not able to advise, and it does not soften that into an opinion to be helpful. In a medical emergency it gives the instruction you set — 998 for an ambulance, or the nearest emergency department — and takes no appointment request at all.
Languages on the line
English is the working language of most Dubai businesses, and Arabic is the official one. On a busy reception line you will also hear Hindi, Urdu, Malayalam and Tagalog, because that is who lives and works here. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Dubai number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a dental practice gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Appointment requests
The patient's name, a number, the kind of appointment and when they would like to come — never the symptoms. Your team confirms the slot; Belline never offers one.
New-patient enquiries
Asked in for an assessment rather than the treatment they named, however confidently they name it, and told what that first visit involves in the words you wrote.
Pain and urgent calls
Belline does not interpret the symptom and does not take it down: the clinical team asks about that themselves. It takes the patient's number and marks the call urgent for them. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead.
Practical questions
Opening hours, parking, what to bring, how long an appointment runs, what you charge for an examination. From your own notes, and a message when the answer is not in them.
Cancellations and reschedules
Taken as a message with the appointment the patient thinks they have, so the desk can free the chair instead of discovering it empty.
Emergencies
A caller describing something that is not a dental problem hears the emergency instructions you have given Belline for your country, and no appointment is taken.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not discuss a diagnosis, interpret a symptom, or advise on pain or medication. It is reception, not a clinician. Please do not use it for medical details: anything clinical, urgent or unclear goes to your team — as an urgent callback with the patient's number and no medical details taken down, or straight through to a person where your plan includes live transfer and you have given it a number.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. WhatsApp is not a fallback in the UAE, it is the default.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a dental practice gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a dental practice in Dubai agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a dental practice in Dubai and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Can it tell a patient whether we take their insurance?
It reads back the insurers you have written down, as you wrote them. What it will not do is confirm that a particular treatment is covered under a particular policy, because that depends on the plan and on an approval — that becomes a message for your desk, with the patient's number and the insurer they named.
What happens to a pain call at ten at night?
It is answered rather than left to ring out. Belline does not diagnose and does not offer a slot. It captures the patient's number, leaves what they described for your clinical team to ask about, and marks the callback urgent. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead; the pricing below says which plans carry it.
Will it book the treatment a new patient asks for?
No. It takes a request for an assessment and explains what the first visit involves in the words you wrote. A patient arriving in Dubai who wants a crown booked over the phone is asked in for an examination, every time, without being made to feel refused.
Does it answer our WhatsApp as well as the phone?
Yes, on a second WhatsApp number we set up with you. Treat both as reception rather than as a clinical record: a name, a number and when somebody would like to come, with anything clinical marked for your team.
Will it give clinical advice?
No, and it refuses out loud rather than hedging. Asked whether pain after a filling is normal, it says it is not able to advise, takes the patient's number without writing down what they described, and marks it urgent for your clinical team, who go through it with them.
Does it confirm the appointment time?
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Hear it now
Be the caller.
The same receptionist your callers in Dubai would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Dubai line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
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