Belline in Manchester
AI receptionist for dental clinics in Manchester
A Manchester practice is rung by people who are new to the area: students, commuters from Salford and Stockport, newcomers who have not yet found a dentist. The first thing each asks is whether you are taking new patients, NHS or private. Belline answers from your own notes, takes an appointment request, and leaves everything clinical to your team.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from £29/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleIn short
What Belline does for dental clinics in Manchester.
Belline is an AI receptionist for dental clinics in Manchester. It answers a dental practice's customers from your own prices and rules, on the phone, in website chat and on WhatsApp, takes the booking or the request for your team to confirm, and hands everything else to your team.
| Channels | Chat and voice on your website, WhatsApp on a second number you register with Belline and your phone, by forwarding the calls nobody answers - the same information and rules on each, however a customer in Manchester reaches you. |
|---|---|
| Bookings | For dental clinics in Manchester: For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet. |
| Hand-off | Anything it should not answer, such as a complaint or a price you have not given it, goes to your team in Manchester with what the caller said, and your team can take over any chat from the inbox. |
| Languages | Belline answers in English. |
| Price | 7 days free · No card · Plans from £29/month, per location with no setup fee and no per-call charge; every plan is below. |
Hear the line
Two calls a dental practice actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over - which is the one you are really deciding about.
Manchester, specifically
What a dental practice in Manchester is actually answering.
Manchester's phones are busiest in the gaps: the lunch hour in the Northern Quarter, the walk from a Metrolink stop to the office, the minutes before a Saturday night out.
A city of first-time callers
Manchester has two large universities, and every autumn a new set of students needs to register somewhere. Commuters and newcomers do too. A first-time caller who reaches nobody does not leave a message, they ring the next practice. Belline answers from your own notes and takes the request, with a name and a number, for your team.
NHS or private, and which band
In England an NHS patient pays one of three bands set nationally, and a practice that takes both has to explain which route a caller is on. Whether you are taking new NHS patients right now and what a private examination costs are answers you have already written for the website. Belline reads them back exactly and does not say which band a treatment falls in, because that depends on the examination.
Directions that include a tram stop
Many Manchester patients arrive by Metrolink or on foot, so the practical questions are which stop, which street, is there step-free access. A practice in the Northern Quarter or Didsbury has these written down, and Belline reads them word for word and takes a message for anything that is not there.
Nothing clinical, and in England that line is regulated
Dental practices in England are registered with the Care Quality Commission and a reception line is reception, not clinical advice. Asked whether pain after a filling is normal, Belline says it cannot advise, takes the patient's number without writing down what they described, and marks it urgent. In an emergency it gives the instruction you set, 999 or 112, or NHS 111 for urgent advice.
Parents ring about the children
In England NHS dental care for children is free, and parents in Manchester ring to ask whether that applies to their child and whether a family can be seen together. Your notes already say how you handle it. Belline reads them back as you wrote them, takes the children's ages and the days that suit, and leaves everything about a particular child's treatment to your team.
Languages on the line
English, with Urdu, Punjabi, Polish and Cantonese all heard on a business line in the city's different parts - and, in a city with two large universities, a good many callers who are new to the area and speak English as a second language. Belline answers in English.
In an emergency
Belline gives the instruction you set for England: 999 or 112, or NHS 111 for urgent advice that is not an emergency. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Manchester number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a dental practice gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Appointment requests
The patient's name, a number, the kind of appointment and when they would like to come - never the symptoms. Your team confirms the slot; Belline never offers one.
New-patient enquiries
Asked in for an assessment rather than the treatment they named, however confidently they name it, and told what that first visit involves in the words you wrote.
Pain and urgent calls
Belline does not interpret the symptom and does not take it down: the clinical team asks about that themselves. It takes the patient's number and marks the call urgent for them. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead.
Practical questions
Opening hours, parking, what to bring, how long an appointment runs, what you charge for an examination. From your own notes, and a message when the answer is not in them.
Cancellations and reschedules
Taken as a message with the appointment the patient thinks they have, so the desk can free the chair instead of discovering it empty.
Emergencies
A caller describing something that is not a dental problem hears the emergency instructions you have given Belline for your country, and no appointment is taken.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not discuss a diagnosis, interpret a symptom, or advise on pain or medication. It is reception, not a clinician. Please do not use it for medical details: anything clinical, urgent or unclear goes to your team - as an urgent callback with the patient's number and no medical details taken down, or straight through to a person where your plan includes live transfer and you have given it a number.
Every channel
Call answering, website chat, WhatsApp and Instagram - one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. People book online first and ring when the form cannot answer them.
You connect the number yourself in your dashboard.
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Instagram
AvailableBelle answers your business’s direct messages. Your team can take over any conversation from the inbox.
Connect your own Instagram account in Belline. Nothing to install.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a dental practice gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Kingdom. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Up to 2 users on your dashboard
- Keep your number - forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat, WhatsApp and Instagram?
WhatsApp Receptionist
£29 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp and Instagram message and website chat answered. 250 text conversations a month, shared across your website chat, WhatsApp and Instagram. No phone line and no voice button - add those any time with Starter.
- Answers WhatsApp, Instagram and your website chat from your own hours, prices and policies
- Text only: WhatsApp, Instagram and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | £59 | £109 | £219 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number - forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller - on your phone line or through the voice button on your website - from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat, on WhatsApp or on Instagram in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a dental practice in Manchester agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a dental practice in Manchester and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Can it tell a caller whether we take new NHS patients?
Only as you have written it. It reads back your own words on NHS and private patients and takes the caller's details if the answer is not there. It does not promise a place on a list you have not agreed to.
A student rings with a pain. What does it do?
It does not discuss the symptom or write it down. It takes the student's number, marks the callback urgent for your clinical team, and points to the instruction you have set for urgent advice, which may be NHS 111.
Will it give clinical advice?
No, and it refuses out loud rather than hedging. Asked whether pain after a filling is normal, it says it is not able to advise, takes the patient's number without writing down what they described, and marks it urgent for your clinical team, who go through it with them.
Does it confirm the appointment time?
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
What does it do with a patient in pain at night?
It takes the call rather than letting it ring out. It does not diagnose, it does not offer a slot, and it does not take down the symptoms. It takes the patient's number and marks the callback urgent for your clinical team. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead - that is the line on the Growth card, not on every plan.
Can it book a treatment for a new patient?
It takes a request for an assessment, not for the treatment. A new patient asking to book a crown is asked in for an examination first, and told what that visit involves in the words you wrote.
Hear it now
Be the caller.
The same receptionist your callers in Manchester would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Manchester line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
