WhatsApp chatbot
AI receptionist on WhatsApp, for businesses in the UAE
In the UAE, messaging a business is the normal thing to do rather than the modern thing to do. Belline answers a WhatsApp number of its own from the same information as your website and your phone line, and hands what it should not answer to a person.
7 days free · No card · Plans from AED 129/month Answers in English.
- Customer: Hi, how long does balayage take?
- Belline: Hi! Balayage takes about three hours, with a short consultation first.From your service list
- Customer: Is Saturday morning possible? Layla here.
- Belline: Thanks, Layla. I’ll pass that to the team, and they’ll confirm a time with you.
What this actually is
WhatsApp chatbot, and what it is not.
Most of what is sold as a WhatsApp chatbot in this market is either a menu of numbered options or access to the WhatsApp Business API with a developer attached. Belline is neither. It is the same receptionist that answers your website and your phone, reading the same hours, the same price list and the same rules, on a WhatsApp number you register with it — so a customer who would rather type gets the answer a customer who rings would get.
A second number, and your own WhatsApp untouched
You bring a new number for the business — a new SIM is enough — and connect it to Belline yourself in your dashboard, and your customers message that new number. The WhatsApp already on somebody's phone — the one your regulars message, with three years of history in it — stays exactly as it is. That separation is the point: a chatbot that takes over the number your team already uses is a chatbot that answers your supplier, your landlord and your head stylist's sister.
We do not sell API access or a verified badge
A great many of the UAE results for this phrase are agencies selling WhatsApp Business API onboarding and a green tick. We sell neither, and saying so here is cheaper than saying it on a refund call. What Belline sells is the answering: the reading of your own material, the reply written from it, the request captured and handed to your team, and the line held when somebody pushes against a rule you set.
One set of facts behind both channels
The hours, the prices, the treatment lengths, the rules about deposits and patch tests and assessments — written once. A caller and a messager get the same answer, and when you change the hours for Ramadan you change them once. Two systems with two copies of your price list is how a business ends up quoting two prices in the same afternoon.
Your team is in the thread, not behind it
Every conversation arrives in your inbox as it happens, with a summary and the full text, and your team can reply in the same thread. A thread your team answers without Belline does not count against your monthly conversations at all — the catalogue's own definition, not a concession invented for this page.
Where it stops
The line it does not cross.
Belline does not send marketing broadcasts, does not message a customer who has not messaged first, does not take a card number or a payment in a chat, and does not promise a time it cannot see in a connected calendar. Belline answers in English. It will say it is an AI if a customer asks.
By trade
Written up for the line you run.
What a whatsapp chatbot is actually asked differs by trade more than it differs by city, so these pages are written by trade.
Questions
What operators ask us.
Is this the WhatsApp Business API?
Belline answers a second WhatsApp number you register with it yourself, in your dashboard, and what you are buying from us is the answering rather than the access. We do not resell API onboarding and we do not obtain a verified badge for anybody. If an agency has quoted you for those, they are quoting for something else.
Do we have to give up the WhatsApp we already use?
No, and you should not. It is a second number. Your existing WhatsApp keeps its history, its groups and its contacts, and nothing about it changes. Businesses that hand their only number to an automated system discover the cost of it the first time a supplier gets a chatbot reply.
Will it answer in Arabic?
Not yet — Belline answers in English, on WhatsApp exactly as on the phone. English is the working language of most UAE businesses and of most messages they get, but if your customers write to you in Arabic, this is the honest limit today rather than something to work around.
Can it send offers or reminders to our customer list?
No. Belline replies to people who have messaged you: it does not start conversations, does not send broadcasts and does not import a contact list. WhatsApp itself does allow a business to send approved template messages and charges for them — that is a real thing you could buy somewhere. We have not built it, so nothing goes out from Belline that a customer did not start.
Can somebody on our team take over a conversation?
Yes. Every thread is in your inbox while it is happening, and your team can reply in it. A thread your team answers without Belline replying does not count towards your monthly text conversations.
Does it take payments or deposits in the chat?
No. It states your deposit rule as you wrote it and takes the request on that basis. No card numbers, no payment links, no bank details — a chat is the wrong place for all three and Belline is not built to handle any of them.
What counts as one conversation?
One customer's thread in which Belline replies at least once, and everything that customer says in the 24 hours after Belline's first reply. It is the same definition on WhatsApp and in your website chat, and the two share one monthly pool.
Will customers know they are messaging an AI?
If they ask, it says so plainly. Belline does not present itself as a member of your team and does not sign a message with a person's name.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
