WhatsApp chatbot · Real estate
AI receptionist on WhatsApp for UAE real estate agencies
Property enquiries arrive as messages, from people who are messaging three agencies at once. Belline answers yours from the listing details you gave it, captures what the enquiry is about, and leaves the negotiating to a licensed broker.
- Answers questions
- Captures enquiries
- Books appointments, or takes the request
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleOn WhatsApp, specifically
What an agency is asked in writing.
A message is not a quieter phone call. It is answered differently, it is kept, and it can be screenshotted — which changes what is safe to say.
The enquiry that gets answered first is the one that converts
A buyer working down a portal's results sends the same message to several agencies and talks to whoever comes back. Your agents are driving or at a viewing, which is exactly when the messages land. Answering in the minute — with something specific about the property rather than 'thanks, an agent will call' — is most of what there is to win here.
Against the listing, not in general
Belline takes the enquiry against the reference you gave it, so the message on your agent's screen says which unit, what the caller is looking for, their budget and whether they are buying or renting. An agent ringing back already knowing which property it is has a different conversation from one starting with 'which one were you asking about'.
Written answers about money are answers you have to stand behind
Service charges, transfer fees, mortgage eligibility, what a unit might rent for. In a chat, a figure typed casually is a figure in writing. Belline states only the price and details on the listing as you wrote them, and everything else — the mortgage, the visa, the return — becomes a question for a licensed broker in your team.
Tenants message the same number
The number on a listing is also the number a tenant with a burst pipe uses at ten at night. Belline takes it as a message for property management, with the unit, the problem and the number, rather than letting it sit behind six viewing requests in a sales agent's thread.
What comes down the line
Every enquiry an agency gets, and what happens to it.
With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
Portal and listing enquiries
The listing they are calling about, what they are looking for, their budget and a number. Belline takes it against the reference you gave it, so the agent who rings back already knows which property it is.
Viewing requests
The property, the days and hours that suit them, and whether they are buying, renting or investing. With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
Questions about a listing
Asking price, size, whether it is furnished, the service charge, the handover date — read back exactly from the details you wrote for that property. Anything not in them is taken as a message rather than guessed at.
Landlords and owners with something to list
A different call and a better one. Belline takes the property, the area and the number, and flags it for whoever handles new instructions rather than treating it as a buyer enquiry.
Tenants and maintenance
Taken as a message for property management with the unit, the problem and the number, so it does not sit in an agent's voicemail behind six viewing requests.
Anything about money, law or a visa
Mortgages, transfer fees, golden visas, what a property will be worth in three years. Belline does not answer any of it. It takes the question and the number for a licensed broker in your team to answer.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not negotiate a price, offer a discount, confirm a viewing time, advise on a mortgage, a visa, a transfer fee or an investment return, or take a deposit or cheque details over the phone. It reads back the listing you wrote, takes the enquiry, and a registered broker in your team does the rest.
Questions
What operators ask us.
Will it know if a property has already gone?
Only if you have told it. It is not connected to your CRM or to a portal, so it reads back the listings you gave it and takes the enquiry; your agent confirms. That is the same order of events as a portal lead today, just with the enquiry captured instead of missed.
Can it negotiate or discuss an offer in the chat?
No. It states the asking price as you wrote it. A message about the number becomes a message for the agent, because a negotiation opened in writing by a receptionist is one you did not choose to start and cannot take back.
Can it send a brochure or floor plan?
Not today. It answers from the listing text you gave it and takes the enquiry; your agent sends the documents. Nothing is attached to a message on your behalf.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
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