WhatsApp chatbot · Dental clinics
AI receptionist on WhatsApp for UAE dental clinics
Patients message a clinic the way they message everyone else, and they do it in the evening. Belline answers from your own notes, takes the appointment request for your team to confirm, and refuses every clinical question in writing.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleOn WhatsApp, specifically
What a dental practice is asked in writing.
A message is not a quieter phone call. It is answered differently, it is kept, and it can be screenshotted — which changes what is safe to say.
The evening message is the one you are missing
A patient deciding whether tomorrow is soon enough does not ring a closed practice; they message it, late, and then they message the practice down the road. The value of answering is not the reply itself — it is that the request is on your desk before the surgery opens, with a number attached to it.
A written clinical answer is the wrong thing to have said
Is the swelling normal, should I take another painkiller, can I wait until Sunday. On the phone a receptionist hedges; in a chat, whatever is typed can be screenshotted. Belline says plainly that it cannot advise, does not write the symptoms down, takes the patient's number, and marks it urgent for your clinical team. It does not soften that into an opinion.
Keep the medical details out of the thread
Treat it as reception, not as a clinical record. What belongs in a WhatsApp thread is a name, a number and when somebody would like to come. Belline is built for that and says so when a patient starts typing a history — and your team, who can see the whole thread in the inbox, decides what happens next.
Insurance and price questions, from what you wrote
Which insurers you take, what an examination costs, what a first visit involves, where to park in the tower. These are the questions that fill a practice's inbox, they all have written answers somewhere in the practice already, and none of them needs a clinician. Belline reads them back exactly and takes a message for the rest.
What comes down the line
Every enquiry a dental practice gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Appointment requests
The patient's name, a number, the kind of appointment and when they would like to come — never the symptoms. Your team confirms the slot; Belline never offers one.
New-patient enquiries
Asked in for an assessment rather than the treatment they named, however confidently they name it, and told what that first visit involves in the words you wrote.
Pain and urgent calls
Belline does not interpret the symptom and does not take it down: the clinical team asks about that themselves. It takes the patient's number and marks the call urgent for them. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead.
Practical questions
Opening hours, parking, what to bring, how long an appointment runs, what you charge for an examination. From your own notes, and a message when the answer is not in them.
Cancellations and reschedules
Taken as a message with the appointment the patient thinks they have, so the desk can free the chair instead of discovering it empty.
Emergencies
A caller describing something that is not a dental problem hears the emergency instructions you have given Belline for your country, and no appointment is taken.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not discuss a diagnosis, interpret a symptom, or advise on pain or medication. It is reception, not a clinician. Please do not use it for medical details: anything clinical, urgent or unclear goes to your team — as an urgent callback with the patient's number and no medical details taken down, or straight through to a person where your plan includes live transfer and you have given it a number.
Questions
What operators ask us.
Is WhatsApp an appropriate place for patient information?
For reception, yes: a name, a number and when somebody would like to come. For medical details, no, and Belline is not built to take them. It asks for what an appointment request needs and marks anything clinical for your team rather than working through it.
What does it do with a patient in pain at eleven at night?
It answers rather than leaving the message unread. It does not diagnose and it does not offer a slot. It does not take down what the patient described; it takes their number and marks it urgent, and your clinical team goes through it with them. Where you have given it emergency instructions for your country, it gives those instead of taking a request at all.
Can it tell a patient what a treatment will cost?
Only the prices you have written down, in the words you wrote them. An examination fee you have set, it reads back. A treatment cost that depends on the examination, it does not guess at — it takes a message.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
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