Belline in New York City
AI receptionist for dental clinics in New York City
A New York dental practice is often rung from an elevator or a subway platform, by somebody on a lunch break who will not ring twice. Belline answers from your own notes, takes an appointment request with a name and number, and leaves everything clinical to your team.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from $39/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleIn short
What Belline does for dental clinics in New York City.
Belline is an AI receptionist for dental clinics in New York City. It answers a dental practice's customers from your own prices and rules, on the phone, in website chat and on WhatsApp, takes the booking or the request for your team to confirm, and hands everything else to your team.
| Channels | Chat and voice on your website, WhatsApp on a second number you register with Belline and your phone, by forwarding the calls nobody answers - the same information and rules on each, however a customer in New York reaches you. |
|---|---|
| Bookings | For dental clinics in New York City: For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet. |
| Hand-off | Anything it should not answer, such as a complaint or a price you have not given it, goes to your team in New York City with what the caller said, and your team can take over any chat from the inbox. |
| Languages | Belline answers in English. |
| Price | 7 days free · No card · Plans from $39/month, per location with no setup fee and no per-call charge; every plan is below. |
Hear the line
Two calls a dental practice actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over - which is the one you are really deciding about.
New York, specifically
What a dental practice in New York City is actually answering.
A New York business is rarely more than a block from another one that does the same thing, and the caller knows it.
The lunch hour is the only hour the patient has
A practice in Midtown or on the Upper West Side is rung by people who have thirty minutes between meetings. They try once, from a corridor, and then they try another practice. The front desk is with a patient or on the other line to an insurer, and the call that went unanswered was a new patient asking for a first visit.
Insurance is the first question
Do you take Delta Dental, Cigna, MetLife, what about an out-of-network plan? The answers are in your own notes and differ between practices. Belline reads back what you wrote and does not check a caller's cover or say what a plan will pay, because it is not connected to any insurer. Anything beyond your notes is taken as a message for the person who handles billing.
Directions in a building, not just on a street
Many New York practices are on the fourth floor of a building with a lobby and a doorman, and the first practical question is which entrance, which floor, whether to ring the suite. Belline reads those directions word for word and takes a message when something is not there, so the front desk is not interrupted for them.
Nothing clinical, and no symptoms written down
Asked whether pain after a filling is normal, Belline says it cannot advise, takes the patient's number without writing down what they described, and marks it urgent for your clinical team. In an emergency it gives the instruction you set, 911 where that is the right one, and takes no appointment request at all. It is reception, not a clinician.
Early, late and Saturday are what people ask for
Patients in New York work long hours and cannot easily leave in the middle of a day, so callers ask whether you have anything before nine, after six or on a Saturday. Your hours answer part of that question. Belline reads them back as you set them and takes the request for the kind of time the caller wants, so your team knows what to look for when they confirm.
Languages on the line
English, with Spanish the most common second language and Chinese, Russian and Bengali widely heard on a business line. A front desk in Queens or Brooklyn often changes language mid-call. Belline answers in English.
In an emergency
Belline gives the instruction you set for the United States: 911 for any emergency, or the nearest emergency room. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the New York number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a dental practice gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Appointment requests
The patient's name, a number, the kind of appointment and when they would like to come - never the symptoms. Your team confirms the slot; Belline never offers one.
New-patient enquiries
Asked in for an assessment rather than the treatment they named, however confidently they name it, and told what that first visit involves in the words you wrote.
Pain and urgent calls
Belline does not interpret the symptom and does not take it down: the clinical team asks about that themselves. It takes the patient's number and marks the call urgent for them. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead.
Practical questions
Opening hours, parking, what to bring, how long an appointment runs, what you charge for an examination. From your own notes, and a message when the answer is not in them.
Cancellations and reschedules
Taken as a message with the appointment the patient thinks they have, so the desk can free the chair instead of discovering it empty.
Emergencies
A caller describing something that is not a dental problem hears the emergency instructions you have given Belline for your country, and no appointment is taken.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not discuss a diagnosis, interpret a symptom, or advise on pain or medication. It is reception, not a clinician. Please do not use it for medical details: anything clinical, urgent or unclear goes to your team - as an urgent callback with the patient's number and no medical details taken down, or straight through to a person where your plan includes live transfer and you have given it a number.
Every channel
Call answering, website chat, WhatsApp and Instagram - one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. New Yorkers have no patience for hold music and plenty of alternatives one block away.
You connect the number yourself in your dashboard.
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Instagram
AvailableBelle answers your business’s direct messages. Your team can take over any conversation from the inbox.
Connect your own Instagram account in Belline. Nothing to install.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a dental practice gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United States. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Up to 2 users on your dashboard
- Keep your number - forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat, WhatsApp and Instagram?
WhatsApp Receptionist
$39 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp and Instagram message and website chat answered. 250 text conversations a month, shared across your website chat, WhatsApp and Instagram. No phone line and no voice button - add those any time with Starter.
- Answers WhatsApp, Instagram and your website chat from your own hours, prices and policies
- Text only: WhatsApp, Instagram and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | $69 | $139 | $279 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number - forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller - on your phone line or through the voice button on your website - from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat, on WhatsApp or on Instagram in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a dental practice in New York City agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a dental practice in New York City and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Does it verify a patient's dental insurance?
No. It is not connected to any insurer and does not check eligibility or say what a plan will cover. It reads back what you have written about the plans you accept and takes the rest as a message for your billing team.
A patient in pain rings in the evening. What happens?
Belline does not interpret the pain and does not take it down. It takes the patient's number and marks the callback urgent for your clinical team, and gives your emergency instruction if the caller describes something that is not a dental problem.
Can it book a treatment for a new patient?
It takes a request for an assessment, not for the treatment. A new patient asking to book a crown is asked in for an examination first, and told what that visit involves in the words you wrote.
What if somebody rings with a medical emergency?
It stops trying to be reception. The caller hears the emergency instructions you have given Belline for your country - the ambulance number, or the nearest emergency department - and no appointment request is taken, because an appointment would be the wrong answer at that moment.
Will it give clinical advice?
No, and it refuses out loud rather than hedging. Asked whether pain after a filling is normal, it says it is not able to advise, takes the patient's number without writing down what they described, and marks it urgent for your clinical team, who go through it with them.
What does it do with a patient in pain at night?
It takes the call rather than letting it ring out. It does not diagnose, it does not offer a slot, and it does not take down the symptoms. It takes the patient's number and marks the callback urgent for your clinical team. Where your plan includes live transfer and you have given it a team number, it puts the call through to a person instead - that is the line on the Growth card, not on every plan.
Hear it now
Be the caller.
The same receptionist your callers in New York would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the New York line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
