Pricing guide

What does an AI receptionist cost?

There is no single price, because vendors charge in different ways. This page explains what makes up the price, which questions to ask any vendor before you sign, and then states what Belline charges in every market it is sold.

What drives the price

Vendors price an AI receptionist on one or more of these. Each one changes what you pay as your business gets busier, which is the part to test.

Per call. Every answered call is billed. Simple to understand, and the bill follows the phone: a busy week costs more than a quiet one.
Per minute. Time on the line is billed. Long calls cost more than short ones.
Per seat or per user. You pay for each person who can log in, whether or not they answer anything.
A flat plan with an allowance. One monthly price that includes a stated number of minutes or conversations. The question is what happens at the end of the allowance.
Set-up or onboarding fees. A one-off charge to get started. Ask whether it is on the first invoice or waived.
Human review or a managed service. Some services have a person listen to, check or correct calls. That can be worth having, and it is a cost that does not shrink as the software improves.
Add-ons. Extra channels, extra locations, extra languages, call recording or a calendar connection, each charged on top of the headline price.

What to compare

Put the same month through every quote. These are the questions that change the answer.

What exactly is the unit you are billed in, and what counts as one?
What does a missed call, a call you transfer to a person, a call that is a wrong number and a call that is a one-word hang-up cost?
Which channels are included: the phone, your website chat, WhatsApp, a voice button on your website?
What happens when you go over: does the service stop, move you up a plan or bill the difference, and is that your choice?
Is there a charge for extra users, extra locations or extra languages?
Is there a set-up fee, a minimum term or a cancellation charge?
Is the price per location, per business or per account?
Does a person review the calls, and is that in the price?
Can you try it on your own business first, and does it ask for a card?

To measure your own volume, count the calls and messages your business gets in a normal week from your phone provider's call log and your inboxes, and multiply for a month. That number, not an average from anywhere else, is the one to put against a plan's allowance. To see what the calls you miss cost you, try the missed call cost calculator.

What Belline costs

Belline is sold as a monthly plan per location. Each plan includes a monthly allowance of voice minutes and text conversations, and a number of users on your dashboard. The prices below are in each market's own currency and are the same prices the checkout charges.

No per-user fees.
No per-message fees.
No AI surcharge.

When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.

7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free. Try Belle on a call or in chat before you decide, and see the full pricing page for what each plan adds.