Someone always answers.

Yes, on every plan with voice minutes. Belle answers on video, by voice, in the visitor’s browser: it uses their microphone, never their camera.

Each video minute uses 2.5 of your plan’s voice minutes, so a plan’s voice minutes cover up to 40 video minutes on Starter, 100 video minutes on Growth and 200 video minutes on Scale.

Yes, through your Google Calendar. Your Fresha appointments keep your Belline times correctly busy, through your Google Calendar sync. A booking Belline takes appears in Fresha as blocked time on that team member, so the chair is held. The guest gets an email with the full details — what, when, where, and how to change it. Your team checks the client out in Fresha exactly as they do today. No customer record, service, price or payment is created in Fresha — the entry there is blocked time. Fresha's sync can take up to 15 minutes each way, so Belline leaves 45 minutes' clearance and will not book a chair for right now.

Speak to it and decide. The button on this page reaches the same receptionist your customers would. If someone asks whether it’s an AI, it says so.

It answers only from your information, and hands over when it isn’t sure: if it doesn’t know, it takes a message. Every conversation has a summary and a full transcript, so you can see exactly what was said.

When Belline books an appointment and the customer has given an email address, it emails them the booking with a calendar file and a link to change or cancel it. A restaurant table gets no email. It sends no reminders, and nothing goes to a customer about a request: your team confirms those.

Yes, where Belline books into your calendar: it finds the booking from the number the customer contacts you from, or from the booking reference and their name, and moves or cancels it. Where Belline takes booking requests for your team instead, it takes the change or cancellation as a request for your team.

When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.

No. Monthly plans cancel any time and run to the end of the paid period. Annual plans are paid up front and include 1 month free.

Yes, yourself, at any time. Take the line of code off your website, and cancel your plan in Billing.

Yes, if customers ring or message you with questions or requests. Belline answers from your own information and passes the rest to your team.

Belline answers from the opening hours and closed days you set under Availability, and keeps to them. Add a public holiday as a closed day and Belline tells customers you are closed that day. For seasonal hours, change your weekly hours for those weeks, and back again afterwards: closed days are whole days, and there are no special hours for a single date yet.

Transcripts and messages are stored so you can check what was said. Call audio is not recorded, with one exception the caller chooses: before a business goes live, a caller can leave a voicemail, and that recording is kept for the business. The data belongs to your business, and we hand it over if you leave.

Belline’s rule, on every channel, is not to write them into a booking, a request or a message, and not to repeat them back: it tells the customer to go through them with your team directly. What was said stays in the conversation’s transcript, which your team can read.

Yes, on a second number. You bring a new number for the business — a new SIM is enough — and connect it yourself in your dashboard; your customers message that new number, and Belline answers it from your information and passes requests to your team. Your own WhatsApp stays as it is.

On WhatsApp, on your website (chat and voice button) and on video on your website, Belline answers in English. It cannot listen to WhatsApp voice notes yet: it asks the customer to type instead.

Your website chat answers from the day you sign up. WhatsApp answers once you connect a second number for the business yourself, in your dashboard.

Slack: when Belline hands a conversation to a person, it posts one message to the Slack channel you choose, with a summary and a link to the conversation — never the transcript or the caller's number. HubSpot: Belline finds the customer in your HubSpot by email address or phone number, adds them as a contact if they are not there, and leaves a summary of the conversation as a note — never the transcript.