WhatsApp chatbot · Restaurants
AI receptionist on WhatsApp for UAE restaurants
The WhatsApp link in your Instagram bio is a phone line you never staffed. Belline answers it from your menu, your hours and your allergen notes, and takes the table request for your team to confirm.
- Answers questions
- Captures enquiries
- Books tables, or takes the request
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleOn WhatsApp, specifically
What a restaurant is asked in writing.
A message is not a quieter phone call. It is answered differently, it is kept, and it can be screenshotted — which changes what is safe to say.
The link in the bio is the busiest door you have
A UAE restaurant's Instagram profile has a WhatsApp button on it, and that button is pressed by people who were never going to ring. They ask the same four things — are you open tonight, do you have a table for six, where do we park, is there a set menu — and they ask them at eleven at night while they are deciding. A reply in the morning is a reply to somebody who ate somewhere else.
A message is easier to get wrong than a call
On the phone, a host who does not know says they will check. In a chat, somebody types a guess, because typing a guess is faster than walking to the kitchen. That is how a menu item that came off in June gets promised in September. Belline replies only from what you wrote, and takes a message for anything that is not in it.
Allergens in writing are a different kind of risk
A written answer about nuts is a document. Belline answers allergen questions only from the notes you gave it, in the words you wrote them, and anything outside them becomes a message for the kitchen with the guest's number rather than a sentence somebody has to stand behind later.
Large tables and events still reach a person
Past the party size you set, Belline stops taking details and takes the date, the headcount and the number for whoever runs events. A fifty-cover enquiry answered by an automated reply is a fifty-cover enquiry that goes to the restaurant next door, and it is the single most valuable message in the thread.
What comes down the line
Every enquiry a restaurant gets, and what happens to it.
With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table.
Table requests
The date, the time, the party size and any seating wish — terrace, inside, a high chair. Belline takes all of it. With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table.
Hours, menu and the practical questions
Opening times, last orders, dress code, parking, whether the kitchen is still on. Answered from what you wrote, read back as you wrote it, and nothing invented when it is not there.
Allergens and dietary questions
Answered only from the allergen notes you gave Belline. Anything outside them is taken as a message for the kitchen, with the caller's number, rather than guessed at.
Large parties and private dining
Past the party size you set, Belline stops taking details and takes a callback instead: the name, the number, the date and the headcount, flagged for whoever runs events.
Changes and cancellations
A caller moving or dropping a booking is taken as a message with everything they said, so the floor can free the table rather than hold it for nobody.
Complaints
Anything about a meal already eaten goes straight to a person. Belline does not apologise on your behalf, offer a refund, or try to fix it.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not invent a dish, an allergen answer, a policy or a table. Large parties, private dining, events and complaints are taken as a message for a person to ring back.
Questions
What operators ask us.
Will it hold a table over WhatsApp?
With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table. It is the same answer as on the phone, because it is the same receptionist.
Can it answer the menu questions people send at midnight?
Yes, from the menu and hours you gave it. What it will not do is invent a dish, a price or a closing time it was not told. An unanswered question becomes a message with the guest's number instead of a guess.
Do we put the new number in our Instagram bio?
That is the usual way round, and it is your decision. Some restaurants point the bio at the Belline number and keep the old one for regulars; others forward the phone and leave the bio alone. Nothing breaks either way, and you can change it in an afternoon.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
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