Belline in Dubai
AI receptionist for restaurants in Dubai
A Dubai dinner service does not start at seven and finish at nine — it starts late and runs long, and the phone runs with it. Belline answers through the whole of it, takes the table request for your team to confirm, and answers on WhatsApp too, because that is where a great many of your guests would rather ask.
- Answers questions
- Captures enquiries
- Books tables, or takes the request
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a restaurant actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Dubai, specifically
What a restaurant in Dubai is actually answering.
Dubai is a city where the working day and the trading day are different things.
Your service is longer than your phone cover
Many Dubai restaurants serve late. A table booked for nine is unremarkable at plenty of them, and the last covers of the evening go down at an hour when a European kitchen has been closed for a while. That stretches a restaurant's phone cover across a longer window than the rota was ever written for — and the calls in the last two hours of it are the same calls as the first two: people asking whether you can fit them in tonight.
The booking arrives on WhatsApp, not the landline
In the UAE, messaging a business is the normal thing to do rather than the modern thing to do. A Dubai restaurant's Instagram bio has a WhatsApp link on it, and guests use it to ask about tables the way they would ask a friend. Belline answers a WhatsApp number of its own alongside your phone, from the same menu, hours and allergen notes, so the answer does not depend on which one somebody picked.
Ramadan moves the whole evening
During Ramadan the shape of a Dubai restaurant's day changes completely: daytime trade thins, and the evening compresses into a sharp rush around iftar and a long second service after it. The phone follows. Belline reads the hours you set, so when you change them for Ramadan it changes what it tells callers the same day, rather than repeating last month's opening times to everyone who rings.
The questions are practical and they repeat
Is there parking at the tower, which entrance, is the terrace open in July, do you have a licence, is there a dress code, can you do a cake for a birthday. In a city of mall and tower addresses, directions alone account for a real share of the calls. Every one of those answers is already written down somewhere in your restaurant; Belline reads them back exactly, and takes a message for anything that is not there.
Languages on the line
English is the working language of most Dubai businesses, and Arabic is the official one. On a busy reception line you will also hear Hindi, Urdu, Malayalam and Tagalog, because that is who lives and works here. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Dubai number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a restaurant gets, and what happens to it.
With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table.
Table requests
The date, the time, the party size and any seating wish — terrace, inside, a high chair. Belline takes all of it. With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table.
Hours, menu and the practical questions
Opening times, last orders, dress code, parking, whether the kitchen is still on. Answered from what you wrote, read back as you wrote it, and nothing invented when it is not there.
Allergens and dietary questions
Answered only from the allergen notes you gave Belline. Anything outside them is taken as a message for the kitchen, with the caller's number, rather than guessed at.
Large parties and private dining
Past the party size you set, Belline stops taking details and takes a callback instead: the name, the number, the date and the headcount, flagged for whoever runs events.
Changes and cancellations
A caller moving or dropping a booking is taken as a message with everything they said, so the floor can free the table rather than hold it for nobody.
Complaints
Anything about a meal already eaten goes straight to a person. Belline does not apologise on your behalf, offer a refund, or try to fix it.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not invent a dish, an allergen answer, a policy or a table. Large parties, private dining, events and complaints are taken as a message for a person to ring back.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. WhatsApp is not a fallback in the UAE, it is the default.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a restaurant gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a restaurant in Dubai agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a restaurant in Dubai and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Can it answer in Arabic?
Not yet — Belline answers in English. English is the working language of most Dubai restaurants and of most calls they take, but if your guests expect Arabic on the line, this is the honest limit today rather than something to work around.
Will it know we change our hours for Ramadan?
It reads the hours you have set, so when you change them it changes what it says. What it will never do is guess: if you have not updated them, it repeats what is written, which is why the hours are worth changing on the day rather than the week after.
Does it answer our WhatsApp as well as the phone?
Yes, on a WhatsApp number of its own that we set up with you. Your existing WhatsApp stays exactly as it is. Both channels answer from the same hours, menu and allergen notes, so a guest gets the same answer whichever one they use.
Can it tell somebody which tower we are in and where to park?
From your own directions, word for word — the tower, the entrance, the level, whether there is valet. In a city of mall and podium addresses that is a real share of the calls, and it is the one question a guest standing outside cannot solve on their own.
Will it hold a table, or just take the request?
Belline asks for the date, the time, the party size and the name. With your reservations in a connected calendar, Belline checks it and books the table straight in. Without one, it takes the table request and your team confirms the table.
Does it work during service, when the room is loud?
Belline is answering the line, not standing in the room, so the noise on your floor does not reach it. What it hears is the caller's end of the line, the same as a host would.
Hear it now
Be the caller.
The same receptionist your callers in Dubai would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Dubai line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
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