Belline in Dubai
AI receptionist for cleaning, maintenance and moving companies in Dubai
A Dubai job is either a tower apartment with a security desk and a service lift, or a villa with a garden and a gate, and almost nothing about the two is the same. Belline answers while your crews are out, takes which it is, and leaves the scheduling to your team.
- Answers questions
- Captures enquiries
- Books appointments, or takes the request
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a home services company actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Dubai, specifically
What a home services company in Dubai is actually answering.
Dubai is a city where the working day and the trading day are different things.
The building decides as much as the job does
Much of Dubai lives in towers, and a tower has rules: many buildings expect a move to be booked with their management, the service lift reserved, and the crew registered at security before anybody carries a box. A company that arrives without any of that arranged loses the morning in a lobby. Belline asks which building and which floor as a matter of course, so the person planning the job can start on the paperwork the same day rather than discovering it on site.
A villa community is a different business on the same phone line
The villa districts — Jumeirah, Arabian Ranches, Mirdif, Al Barsha — generate the other kind of call entirely: gardens, outdoor units, several bathrooms, a maid's room, and a household that wants somebody on a regular arrangement rather than once. Belline captures the property type and the size before anything else, because in Dubai those two facts change the crew, the hours and the price more than the description of the work does.
Annual maintenance is a normal way to buy here
Households in Dubai commonly hold an annual maintenance contract for the villa or the flat, and that produces two very different calls on one line: somebody asking what a contract would cover, and somebody who believes they already have one and wants a technician today. Belline reads back what you have written about your contracts, captures the second sort as a contract call with the property and what the caller says they hold, and confirms nothing about cover.
The request is usually for today, and usually typed
Same-day service is an ordinary expectation in Dubai rather than a favour, and a great many of these enquiries begin as a WhatsApp message with a photograph of a leak attached. Belline answers a WhatsApp number of its own alongside the phone, from the same rates and notes, and captures the photograph on the thread for your team to look at — it does not tell the customer what the picture shows or what it will cost to fix.
Languages on the line
English is the working language of most Dubai businesses, and Arabic is the official one. On a busy reception line you will also hear Hindi, Urdu, Malayalam and Tagalog, because that is who lives and works here. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Dubai number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a home services company gets, and what happens to it.
With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
New job requests
What needs doing, where, and when the caller would like somebody. Belline takes it with a number. With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it. Who goes is for your team to decide.
The property details that decide everything
Villa or apartment, how many bedrooms, which floor, furnished or empty, whether there is somewhere for a van. Captured as facts for whoever schedules the work, rather than fed into a price Belline has no business calculating.
Prices
The rates you have written down and fixed — an hourly cleaning rate, a call-out fee, a standard package — read back exactly. Anything that depends on seeing the place is taken as a message with the property details instead.
Annual maintenance contracts
A caller asking what a contract covers hears what you have written about it. A caller who says they are already on one is captured as that, with the property and the contract as they describe it. Belline does not confirm that anybody is covered.
Moves
The date, where from and where to, the size of both places, stairs or a lift, and whether packing is wanted. Flagged for whoever surveys and prices a move rather than treated as a booking.
Complaints and return visits
A job somebody is unhappy with goes to a person, with what the caller said in their own words. Belline does not apologise on your behalf, offer a re-clean or promise a refund.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not quote a job nobody has looked at, promise a crew at a time, say that a property is covered by a contract, agree a discount, or take a payment. It reads back the rates you have written down, takes the job with the property and the access details, and your team confirms who is going and when.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. WhatsApp is not a fallback in the UAE, it is the default.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a home services company gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a home services company in Dubai agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a home services company in Dubai and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Does it ask which tower and which floor?
Yes, on every call about an apartment, along with whether there is a service lift and where a van can stop. In Dubai that is not small talk — it is the difference between a crew that gets into the building and one that spends an hour at a security desk.
Can it arrange the move-in permission with the building?
No. Belline takes the building, the date and the contact, and your team deals with the management as you always have. It will tell a caller what you have written about the paperwork you need from them, and nothing beyond that.
Somebody sends a photograph of a broken tap on WhatsApp. What happens?
It arrives on the thread for your team, with the address and the caller's own description of the problem. Belline does not interpret the photograph, name the part or price the repair, because what a picture shows and what the job turns out to be are not reliably the same thing.
Will it quote a villa deep clean?
Only if the rate for it is on the price list you gave it. Otherwise it takes the size of the villa, how many bathrooms, whether it is furnished and when the customer wants it, and somebody in your team gives a number that will still be true when the crew arrives.
Can it tell a caller somebody will be there this afternoon?
No. It takes the request and how soon the caller needs somebody, and marks it for your team. Whether a crew can actually get there depends on where they are at four o'clock, which is something your supervisor knows and Belline does not.
Does it take a deposit or a card payment?
No. Belline takes no card details and no payments on any call. It states your deposit rule as you wrote it and takes the job on that basis.
Hear it now
Be the caller.
The same receptionist your callers in Dubai would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Dubai line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
Home services in other cities
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- Retail & showrooms in Dubai
