Belline in Dubai
AI receptionist for aesthetic and medical clinics in Dubai
A Dubai clinic's phone line is advertising, and what a clinic may claim here is regulated. Belline answers from the approved information you wrote, takes the consultation request, and says nothing about whether a treatment will suit anybody.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a clinic actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Dubai, specifically
What a clinic in Dubai is actually answering.
Dubai is a city where the working day and the trading day are different things.
What is said on the phone is what you advertised
A clinic in Dubai is licensed by whichever regulator its address falls under, and how it may promote itself — what it may claim, what it may promise — is bounded by that licence. A receptionist improvising a result on the telephone is the clinic making a claim, whatever anybody intended. Belline says only what you wrote for it to say. Where there is nothing written, it takes a message rather than filling the gap with something encouraging.
Enquiries arrive in the evening, from people who are ready
People research a treatment after work and ring while they are still thinking about it, which in Dubai means nine or ten at night. A clinic whose desk closed at five meets that caller with an answering machine on the one evening they were ready to act, and the caller rings the next clinic on the list. Belline takes the enquiry, captures the treatment they asked about, and puts it in front of your team before the morning.
Every enquiry is a consultation, and nobody rings asking for one
Callers ask to book filler, or a course of laser, or a price for a package. What they can book is an assessment, because whether any of it suits them is a clinician's decision. Redirecting that on every call without sounding like a refusal is skilled work, and it is skilled work done forty times a day. Belline says what the consultation covers and how long it runs from your notes, takes the request, and your team confirms the time.
Some of the calls are not about a treatment at all
Occasionally somebody describes something that needs a doctor now — a reaction, a complication after a procedure somewhere else, something that is nothing to do with aesthetics. A clinic's telephone earns its keep on those calls and no others, and what it has to do is stop: no appointment, no reassurance, nothing that sounds like advice. Belline directs those callers to emergency care using the instruction you gave it for the UAE and takes no request at all.
Languages on the line
English is the working language of most Dubai businesses, and Arabic is the official one. On a busy reception line you will also hear Hindi, Urdu, Malayalam and Tagalog, because that is who lives and works here. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Dubai number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a clinic gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Consultation requests
The treatment they are interested in, their name, a number and when they would like to come. Belline says how long a consultation runs, from your notes, and your team confirms the time.
Treatment questions
Answered only from the approved information you wrote: what a treatment is, roughly how long it takes, what the consultation covers. Anything about suitability is a clinician's answer, and Belline says so.
Preparation and aftercare
Your own pre-appointment and aftercare instructions, read back as you wrote them. Nothing generated on the spot, and nothing adapted to what the caller says about themselves.
Prices
From your price list where you have set one, with the consultation named as the thing that decides the rest. It does not estimate a course of treatment.
Urgent calls
Anything that sounds like it needs medical attention now is directed to emergency care using the instructions you gave Belline for your country, and no request is taken.
Complaints and anything about a result
A patient unhappy with an outcome reaches a person. Belline takes their number for a call back, does not write down the medical side of it, and does not respond to it.
Where it stops
The most important thing it does is know what it must not answer.
Belline is reception, not a clinician. It gives no diagnosis, no assessment of whether a treatment suits somebody, and no medical advice. Please do not use it for medical details. Anything that sounds urgent is directed to emergency care and no request is taken — an appointment would be the wrong answer at that moment.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. WhatsApp is not a fallback in the UAE, it is the default.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a clinic gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a clinic in Dubai agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a clinic in Dubai and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Will it tell a caller a treatment will work for them?
No, and it does not hint at it either. It describes the treatment from the information you approved, says the consultation is where suitability is decided, and takes a request for one. Anything beyond what you wrote becomes a message for a clinician.
Can it quote a price for a course of treatment?
It reads back the prices you have written down and names the consultation as the thing that settles the rest. It does not estimate a course, build a package or discount anything, because all three are claims a clinic has to stand behind.
What does it do with an urgent call?
It stops being reception. The caller hears the emergency instruction you set for the UAE — 998 for an ambulance, or the nearest emergency department — and no appointment request is taken, because an appointment would be the wrong answer at that moment.
Does it answer our WhatsApp as well as the phone?
Yes, on a second WhatsApp number we set up with you, reading the same approved information. Anything written to a patient is the clinic's words either way, which is exactly why Belline uses yours and not its own.
Is it suitable for a medical clinic and not only an aesthetic one?
It is suitable as reception for either: hours, services, directions and appointment requests. It is not suitable as a place to discuss a patient's condition, and the boundary above is the same in both.
What happens if somebody describes a medical emergency?
It stops being reception. The caller is directed to emergency care using the instructions you gave Belline for your country, and no appointment request is taken.
Hear it now
Be the caller.
The same receptionist your callers in Dubai would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Dubai line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
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