Belline in Abu Dhabi
AI receptionist for aesthetic and medical clinics in Abu Dhabi
In the capital a first enquiry is often anonymous: a caller who wants to know what a treatment involves before giving a name. Belline answers that from your approved information, takes the consultation request when they are ready, and assesses nothing.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a clinic actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Abu Dhabi, specifically
What a clinic in Abu Dhabi is actually answering.
Abu Dhabi keeps government hours, and everything else keeps hours around them.
The first call is a question, not a booking
Abu Dhabi callers frequently want to understand a treatment before they will identify themselves — what it involves, how long the recovery is, whether anybody would know. A receptionist under time pressure treats that call as a lead to be closed, and loses it. Belline answers the question from what you wrote, at whatever length the caller wants, and asks for a name only when they ask to come in. Nobody is pushed, and the enquiry is still captured.
Discretion is the service, and the phone is part of it
A capital clientele expects privacy as a matter of course: no message left with a receptionist who might know somebody, no clinic name announced when they ring back, no detail in a voicemail. Belline takes what the caller chose to say and nothing more, and every conversation reaches your team as a summary and a transcript in your own inbox rather than a note on a pad at the front desk. Belline does not record the audio of the calls it answers.
Both ends of a government day
The capital's working day starts before eight and the calls that matter arrive at either end of it — before the desk is staffed and after it has gone home. Those two windows are where a clinic's enquiries actually land, and they are precisely the hours no clinic staffs a telephone. What changes with Belline is not that somebody is there all day; it is that the two hours you were never going to cover are covered.
Licensed here means bounded here
Clinics in the emirate are licensed by Abu Dhabi's health regulator, and what may be said about a treatment is part of what is licensed. Belline says what you approved, names the consultation as the place suitability is decided, and refuses to be talked into an opinion by a caller who wants reassurance. Anything that sounds urgent is directed to emergency care with the instruction you set, and no request is taken.
Languages on the line
English and Arabic, with Arabic noticeably more present on a business line here than in Dubai — Abu Dhabi is the capital and a great deal of the work is government and government-adjacent. Hindi, Urdu, Malayalam and Tagalog are common too. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Abu Dhabi number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a clinic gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Consultation requests
The treatment they are interested in, their name, a number and when they would like to come. Belline says how long a consultation runs, from your notes, and your team confirms the time.
Treatment questions
Answered only from the approved information you wrote: what a treatment is, roughly how long it takes, what the consultation covers. Anything about suitability is a clinician's answer, and Belline says so.
Preparation and aftercare
Your own pre-appointment and aftercare instructions, read back as you wrote them. Nothing generated on the spot, and nothing adapted to what the caller says about themselves.
Prices
From your price list where you have set one, with the consultation named as the thing that decides the rest. It does not estimate a course of treatment.
Urgent calls
Anything that sounds like it needs medical attention now is directed to emergency care using the instructions you gave Belline for your country, and no request is taken.
Complaints and anything about a result
A patient unhappy with an outcome reaches a person. Belline takes their number for a call back, does not write down the medical side of it, and does not respond to it.
Where it stops
The most important thing it does is know what it must not answer.
Belline is reception, not a clinician. It gives no diagnosis, no assessment of whether a treatment suits somebody, and no medical advice. Please do not use it for medical details. Anything that sounds urgent is directed to emergency care and no request is taken — an appointment would be the wrong answer at that moment.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. The same WhatsApp-first habit as the rest of the UAE, with a slightly stronger expectation of a proper callback: an Abu Dhabi caller who leaves details expects a person to ring, not an automated reply.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a clinic gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a clinic in Abu Dhabi agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a clinic in Abu Dhabi and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Will it push a caller for their name?
No. It answers what they asked from your approved information, and asks for a name and a number when the caller wants to come in. An enquiry that stays anonymous still reaches your team as a record of what was asked.
Who can see what a caller said?
Your team. Every conversation arrives as a summary and a full transcript in your own inbox, so you can read exactly what was asked and what Belline answered. Belline does not record the audio of the calls it answers.
Does it give preparation or aftercare instructions?
Only yours, word for word, and it does not adapt them to anything a caller says about their own health — adapting them would be advice, and advice is a clinician's.
What happens if somebody describes a complication?
It stops being reception and directs them to emergency care using the instruction you gave it for the UAE. No appointment request is taken and nothing medical is written down; the call reaches your clinical team as urgent, with their number.
Can it quote a treatment price?
It reads back the prices you have written down, and names the consultation as the thing that settles the rest. It will not estimate a course of treatment or quote a figure you have not given it.
Will it tell a caller whether a treatment is right for them?
No. That is an assessment, and an assessment is a clinician's. Belline explains what the treatment is from your own notes, says the consultation is where suitability is decided, and takes a request for one.
Hear it now
Be the caller.
The same receptionist your callers in Abu Dhabi would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Abu Dhabi line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
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