Belline in Birmingham
AI receptionist for hair and beauty salons in Birmingham
A Birmingham salon is often rung by somebody who has been recommended it and wants to check one thing: does it do textured hair, can the whole bridal party be seen together, how long will it take. Belline answers from your own notes, takes the request, and your team confirms it.
- Answers questions
- Captures enquiries
- Books appointments, or takes the request
7 days free · No card · Plans from £29/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleIn short
What Belline does for hair and beauty salons in Birmingham.
Belline is an AI receptionist for hair and beauty salons in Birmingham. It answers a salon's customers from your own prices and rules, on the phone, in website chat and on WhatsApp, takes the booking or the request for your team to confirm, and hands everything else to your team.
| Channels | Chat and voice on your website, WhatsApp on a second number you register with Belline and your phone, by forwarding the calls nobody answers - the same information and rules on each, however a customer in Birmingham reaches you. |
|---|---|
| Bookings | For hair and beauty salons in Birmingham: With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it. |
| Hand-off | Anything it should not answer, such as a complaint or a price you have not given it, goes to your team in Birmingham with what the caller said, and your team can take over any chat from the inbox. |
| Languages | Belline answers in English. |
| Price | 7 days free · No card · Plans from £29/month, per location with no setup fee and no per-call charge; every plan is below. |
Hear the line
Two calls a salon actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over - which is the one you are really deciding about.
Birmingham, specifically
What a salon in Birmingham is actually answering.
Birmingham is a city of neighbourhoods that each keep their own trade: the Jewellery Quarter, Moseley and Harborne, Sparkhill and the Soho Road.
The recommended call is a question about one detail
Recommendation carries real weight in a city of close neighbourhoods, and a caller in Moseley or Harborne who has been told about your salon often rings to check one thing before committing. It is the call that turns a recommendation into a booking, and it comes in when the person who recommended you is not at the desk. Belline answers the one question from your own notes and takes the request.
Weddings are several days long
Birmingham has a large South Asian community, and weddings in it are often held across several days with hair and make-up for a whole party on one of them. A bridal enquiry is not a booking, it is a conversation about dates, headcount and timings. Belline takes the date, the number of people and the number to ring back on, and flags it for whoever handles brides.
Textured hair and braids are a service of their own
Salons in Handsworth, Sparkhill and the Jewellery Quarter hear very specific questions: whether you do braids, how many hours a style takes, whether you work with natural textured hair. Your price list and notes already answer these. Belline reads them as you wrote them, and passes on to a stylist anything that depends on seeing the hair.
Early evening, after school and work
A Birmingham salon's phone rings hardest after the working day and the school run, and on Saturday morning, which is when every chair is full. A line that is answered only in trading hours loses the people who plan their appointment at the kitchen table.
Languages on the line
English, with Urdu, Punjabi, Bengali, Gujarati, Polish and Somali among the languages spoken at home across the city - a business on the Soho Road and a business in the Jewellery Quarter hear different mixes of them. Belline answers in English.
In an emergency
Belline gives the instruction you set for England: 999 or 112, or NHS 111 for urgent advice that is not an emergency. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Birmingham number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a salon gets, and what happens to it.
With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
Booking requests, with the stylist named
The service, the stylist they want, the day that suits and how long it runs. Belline takes all four and your team confirms the time in the book you already keep.
Prices and treatment lengths
Straight from your price list, word for word. A service that is not on the list is a question for your team, not something Belline puts a number on.
Patch tests, deposits and your own rules
If your policy needs a patch test before a first colour, or a deposit before a long appointment, Belline says so, takes the request on that basis, and holds the line politely when pushed.
Changes and no-shows
A client moving or cancelling is taken as a message with the time they were down for, so the chair can be refilled rather than left empty.
Bridal, groups and anything long
A wedding party or a full day of work is a conversation with a person. Belline takes the date, the headcount and the number, and flags it.
Complaints about a previous visit
Colour that did not turn out, a cut somebody is unhappy with - taken as a message for a person, with what the client said in their own words, and never argued with.
Where it stops
The most important thing it does is know what it must not answer.
Belline will not quote a price you have not given it, promise a colour result, or waive a deposit or a patch test to keep a caller happy. Complaints and anything about a previous service go to a person.
Every channel
Call answering, website chat, WhatsApp and Instagram - one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. Recommendation carries real weight in a city of close neighbourhoods, and a caller who has been recommended a business often rings to check one detail rather than to ask from scratch.
You connect the number yourself in your dashboard.
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Instagram
AvailableBelle answers your business’s direct messages. Your team can take over any conversation from the inbox.
Connect your own Instagram account in Belline. Nothing to install.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a salon gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Kingdom. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Up to 2 users on your dashboard
- Keep your number - forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat, WhatsApp and Instagram?
WhatsApp Receptionist
£29 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp and Instagram message and website chat answered. 250 text conversations a month, shared across your website chat, WhatsApp and Instagram. No phone line and no voice button - add those any time with Starter.
- Answers WhatsApp, Instagram and your website chat from your own hours, prices and policies
- Text only: WhatsApp, Instagram and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | £59 | £109 | £219 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number - forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller - on your phone line or through the voice button on your website - from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat, on WhatsApp or on Instagram in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a salon in Birmingham agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a salon in Birmingham and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
A mother rings for herself and her two daughters. What does it capture?
Who is coming, which service each wants, the day and time that suit them all and a number to ring back, flagged as a group for whoever plans the chairs. It does not quote a package or promise that three chairs are free.
Will it know which of our stylists does braids?
Only if you have written it down. It reads your notes as written, takes the caller's request with the stylist's name, and your team confirms. If your notes do not say, it takes a message rather than guessing.
Will it hold our patch-test rule?
Yes, and that is most of the point. If your policy is a patch test forty-eight hours before a first colour, Belline says so, takes the request on that basis, and keeps saying so if the caller pushes. It does not have a bad day.
Can it handle a bridal enquiry?
It takes it and hands it over. A wedding party is a conversation with a person about timings, trials and a price, so Belline captures the date, the headcount and the number and flags it for whoever handles them.
Will it quote prices we have not set?
No. It reads your price list and says what is on it. A service that is not on the list is taken as a question for your team, with the caller's number, rather than given a number Belline made up.
Can a caller ask for a particular stylist?
Yes. Belline takes the stylist's name, the service and the day that suits. With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
Hear it now
Be the caller.
The same receptionist your callers in Birmingham would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Birmingham line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
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Somewhere else, or something else.
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