Belline in Sharjah
AI receptionist for veterinary clinics in Sharjah
A Sharjah practice is asked the consultation fee in the first minute, by someone who is at work in Dubai until the evening and may be ringing from Ajman. Belline answers then, reads back your fee, and gives no veterinary information at all.
- Answers questions
- Captures enquiries
- Takes appointment requests
7 days free · No card · Plans from AED 129/month Answers in English.
Belle on your website Available
Belle is Belline’s AI receptionist. Talk to her in your browser: it uses your microphone, never your camera.
Talk to BelleHear the line
Two calls a veterinary practice actually takes.
The first is the request taken for your team to confirm. The second is the call Belline refuses or hands over — which is the one you are really deciding about.
Sharjah, specifically
What a veterinary practice in Sharjah is actually answering.
Sharjah runs on two calendars at once.
The owner is in Dubai until the evening
Many Sharjah residents work across the border in Dubai, which means the person who would bring an animal in is out of the emirate from early until late and can only talk about it at either end of the commute. The calls arrive at half past seven in the morning and again at nine at night, and the visit itself has to be an evening or a weekend one. Belline answers at the hour the call is actually made and captures when the owner could realistically be there.
Two weekends, and no safe day to leave the line
Sharjah's own government week runs Monday to Thursday with a three-day weekend, while the commuting population keeps Dubai's Monday to Friday. For a veterinary practice that means one set of owners is free on Friday and another on Saturday, and both expect somebody to pick up when they are. Belline reads back the hours you actually keep and takes the request regardless of which calendar the caller is on.
The fee is asked before anything else
Sharjah callers ask what a consultation costs earlier in the conversation than callers elsewhere in the country do, and they ask precisely: the consult, the vaccination, the spay, whether the fee includes the medication. Those figures are already written down at your practice and a vet with an animal on the table cannot come and read them out. Belline reads them exactly as written and puts no number on anything that is not on the list.
The catchment is the northern emirates, not the city
A practice in Al Majaz, Al Nahda or Muwaileh takes calls from across Sharjah and from Ajman and beyond, and the first thing a caller from further out needs to know is whether it is worth setting off — your hours, your address and whether you see their kind of animal at all. Belline reads back what you have written about each of those and takes the number for anything you have not, rather than turning somebody away on your behalf.
Languages on the line
Arabic is more present in everyday Sharjah than in Dubai, and English is still the common business language. Urdu, Hindi and Malayalam are widely spoken across the emirate's residential districts. Belline answers in English.
In an emergency
Belline gives the instruction you set for the UAE: 998 for an ambulance, or the nearest emergency department. It takes no appointment request at that moment, because an appointment would be the wrong answer.
Your own number
Keep the Sharjah number on your door and your listings. You forward the calls nobody answers; nothing about how customers reach you changes.
What comes down the line
Every call a veterinary practice gets, and what happens to it.
For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Appointment requests
The owner's name and number, the animal's name and species, what they would like the appointment for in their own words, and when they could come. For a clinic, Belline takes appointment requests only, and your team confirms every one. It does not book a clinic appointment itself yet.
Anything urgent, and anything the caller calls an emergency
Belline stops behaving like a booking line and follows the routing you have set: it puts the caller through to the number you gave it, or gives the out-of-hours instruction you wrote, word for word. It takes no appointment, it asks no clinical questions, and it does not decide how serious the call is — a person does that.
Vaccinations, boosters and routine care
What you have written down about what a course involves, what a visit costs and how long it takes. Whether one particular animal is due is a question for your records, which Belline has not read, so it takes the request and your team looks.
Travel certificates and relocating animals
Where somebody is flying, when, and which animal — taken down in full, along with the number to ring back on, and flagged for whoever handles export paperwork. Belline reads back your own notes on what the process involves and puts no date and no requirement of its own on it.
Hours, prices and the practical questions
Consultation fees you have written down, where to park, whether cats have a separate waiting area, what to bring. From your notes exactly, and a message when the answer is not in them.
Repeat medication, food and results
Taken as a message with the animal's name and the owner's number, for a person to pick up. Belline does not read a result out, does not say a prescription is ready, and does not answer a question about a dose.
Inpatients, and the call that asks how she is doing
The owner of an animal that stayed in overnight rings to ask, and there is only one right answer: their number, the animal's name and a message for the clinical team. Belline has not looked at the kennel and does not pretend it has.
Where it stops
The most important thing it does is know what it must not answer.
Belline gives no veterinary information of any kind. It does not say what a symptom might mean, whether an animal should be seen, how soon, or whether something can wait until morning — it does not triage and it does not judge how urgent a call is, because that is a clinical decision and it is not a clinician. Anything urgent, and anything a caller calls an emergency, goes to a person immediately: Belline follows the routing you set, puts the caller through to the number you gave it or reads out the out-of-hours instruction you wrote, and takes no appointment request at all.
Every channel
Call answering, website chat and WhatsApp — one receptionist.
Chat and voice on your website, WhatsApp and your phone, with the same information and the same rules in each.
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Chat and voice on your website
AvailableVisitors type, or tap to talk, without leaving your website. Your team can take over any chat from the inbox.
One line of HTML.
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WhatsApp for your business
AvailableBelline answers a second WhatsApp number you register with it. Your own WhatsApp stays as it is. WhatsApp-first, like the rest of the UAE, and price-aware: Sharjah callers ask what something costs earlier in the conversation than Dubai callers do.
You connect the number yourself in your dashboard.
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Your phone
AvailableKeep your number. Forward calls to Belline when nobody answers or the line is busy. Your phone provider may charge for forwarded calls.
One setting on the line you already have.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a veterinary practice gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Pricing
Per location, per month.
The same prices as everywhere else in the United Arab Emirates. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat and WhatsApp
- Up to 2 users on your dashboard
- Keep your number — forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat and WhatsApp
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat and WhatsApp
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat and WhatsApp?
WhatsApp Receptionist
AED 129 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp message and website chat answered. 250 text conversations a month, shared across your website chat and WhatsApp. No phone line and no voice button — add those any time with Starter.
- Answers WhatsApp and your website chat from your own hours, prices and policies
- Text only: WhatsApp and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Prices exclude VAT where it applies.
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | AED 249 | AED 499 | AED 999 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number — forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller — on your phone line or through the voice button on your website — from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat or on WhatsApp in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Customer stories
There is no testimonial here yet.
When a veterinary practice in Sharjah agrees to be named, its story goes in this space: what it was losing, what it changed, and what its own team says about it. Until then this space stays empty on purpose. We are not going to write a quotation nobody said, or count customers we do not have.
Running a veterinary practice in Sharjah and willing to talk about it? Write to us and a person answers.
Questions
What operators ask us.
Will it quote our consultation fee?
Yes, exactly as you wrote it, along with what the consult includes. Sharjah callers ask for that number early and answering it straight away is usually what earns the rest of the conversation — but anything that depends on examining the animal is left to the vet who does.
Can it take an evening appointment request?
It takes the request, with the evenings the owner can actually get here after the drive back from Dubai. Your team confirms, because the last consult of the day running long is the ordinary reason an evening slot moves and Belline cannot see that happening.
Somebody rings from Ajman. Does it turn them away?
No. It reads back your hours and your address and takes the animal, the owner and the number regardless. Whether a practice sees a caller from outside its usual patch is a decision for a person, not for a phone line saying no on your behalf.
A caller asks whether we treat something we do not see
It reads back the list of animals you have written down that you do see. If theirs is not on it, it says so plainly and takes the number for your team rather than guessing at who else in the emirate might, which would be a referral Belline is in no position to make.
Can it say whether a vaccination is due?
Not for a particular animal, because that answer lives in your records and Belline has not read them. What it can do is read back what you have written about what the course involves and what a visit costs, take the pet's name and the owner's number, and leave your team to look.
Will it tell an owner whether the animal needs to be seen?
No, and it says so out loud rather than hedging. Whether an animal should be seen, and how soon, is a clinical judgement. Belline takes the owner's number, the animal's name and exactly what the owner said, and a person at your practice decides.
Hear it now
Be the caller.
The same receptionist your callers in Sharjah would reach. Ask it something hard, then ask for a person.
Free, in your browser, 24 hours a day, up to ten minutes a call.
Keep your number
Forward calls to Belline from the Sharjah line you already have. Forward only the calls nobody answers, and your team still picks up first.
Nothing to install
No new handset, no app for your staff, no change to what is printed on your door.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and your phone line all switched on. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
Nearby
Somewhere else, or something else.
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