AI receptionist in United States
Five cities, four time zones' worth of habits, and one unanswered phone
Belline is open in the United States. It answers your website, a WhatsApp number of its own and the phone you already have, from your own hours, prices and rules, and takes requests for your team to confirm. Pick your city and your trade below.
Answers in English.
United States
What a business line here has to cope with.
The United States is not one market for a front desk. A New York shop is answered or abandoned inside a minute, a Los Angeles caller asks about parking before price, a Miami line changes language mid-call and mid-storm, a Chicago business answers a snow morning, and a Houston customer asks whether you are open before driving across the city. The pages below are written city by city for that reason.
Four time zones, one catalogue
The contiguous states keep four clocks, and a business in Los Angeles closes three hours after one in New York has gone home. Belline reads the hours you set in your own time zone, so a caller is told when you are open by the clock on your wall.
Dental insurance is a first question
A new caller to a US dental practice asks whether you take their plan before asking anything else, and the answer is different for every practice. It is in your own notes, and Belline reads back exactly what you wrote and takes a message for the rest. It takes appointment requests only and gives no clinical advice.
Many stylists run their own book
In American salons it is common for a stylist to rent a chair and keep their own list of clients, prices and rules. Belline takes the stylist's name with the request and your team confirms it, so a request for one person is not lost in a general inbox.
Prices are in dollars and set per market
There is one catalogue and one set of United States prices, and every page in this system reads them from it rather than repeating a number somebody typed. Nothing is converted from another currency.
By emirate
Two working weeks, three sets of habits.
New York
Monday to Friday for offices and Saturday a full trading day for consumer businesses, with Sunday shorter.
Los Angeles
Monday to Friday for offices and Saturday a full trading day for consumer businesses.
Miami
Monday to Friday for offices, a full Saturday for consumer businesses, and a high season from roughly November to April when seasonal residents and visitors fill the city and the calendar fills with them.
Chicago
Monday to Friday for the Loop's offices and a full Saturday for neighbourhood businesses.
Houston
Monday to Friday for offices, with energy, medical and port businesses starting early, and a full Saturday for consumer businesses.
By trade
And what your own line is asked.
Pricing
Per location, per month.
The same prices as everywhere else in the United States. No setup fee, no per-call charge.
- No per-user fees
- No per-message fees
- No AI surcharge
Every plan includes
- One location
- Books appointments, or takes the request for your team
- Your team can take over any chat from the inbox
Starter
For a small business that wants every enquiry answered.
- 100 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 40 video minutes (each uses 2.5 voice minutes)
- 250 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Up to 2 users on your dashboard
- Keep your number - forward it to Belline
- Answers questions from your own hours, prices and policies
- Summary and full transcript of every call and chat
- Your own words and colours on the website buttons
Growth
For a team that wants urgent calls put through live, and its own rules for what Belline may decide.
- 250 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 100 video minutes (each uses 2.5 voice minutes)
- 600 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Starter, plus:
- Up to 5 users on your dashboard
- Puts urgent calls through to your team, live
- Your own rules about what it may and may not decide
- Restore earlier settings any time
Scale
For higher-volume teams with more complex reception rules.
- 500 voice minutes a month, shared across your phone line and your website's voice button
- Video receptionist · 200 video minutes (each uses 2.5 voice minutes)
- 1,500 text conversations a month, shared across your website chat, WhatsApp and Instagram
- Everything in Growth, plus:
- Up to 15 users on your dashboard
- Priority support
Only need website chat, WhatsApp and Instagram?
WhatsApp Receptionist
$39 per location, per month Billed monthly. Cancel anytime.
For a business that wants every WhatsApp and Instagram message and website chat answered. 250 text conversations a month, shared across your website chat, WhatsApp and Instagram. No phone line and no voice button - add those any time with Starter.
- Answers WhatsApp, Instagram and your website chat from your own hours, prices and policies
- Text only: WhatsApp, Instagram and website chat, with no phone line and no voice button
- Answers on a second WhatsApp number you register yourself
Compare the plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Price a month, per location | $69 | $139 | $279 |
| Voice minutes a month | 100 | 250 | 500 |
| Text conversations a month | 250 | 600 | 1,500 |
| Users on your dashboard | 2 | 5 | 15 |
| Keep your number - forward it to Belline | Included | Included | Included |
| Answers questions from your own hours, prices and policies | Included | Included | Included |
| Summary and full transcript of every call and chat | Included | Included | Included |
| Your own words and colours on the website buttons | Included | Included | Included |
| Puts urgent calls through to your team, live | Not included | Included | Included |
| Your own rules about what it may and may not decide | Not included | Included | Included |
| Restore earlier settings any time | Not included | Included | Included |
| Priority support | Not included | Not included | Included |
An answering service takes a message. Belline answers the question, takes the details and tells your team what to do next.
What counts as a minute
A minute is time Belline spends on a live call with your caller - on your phone line or through the voice button on your website - from the moment it answers to the moment the call ends, rounded up to the next whole minute. Calls you make from your own test console do not count, and neither do calls cut short by a fault on our side.
What counts as a conversation
A conversation is one customer's thread in your website chat, on WhatsApp or on Instagram in which Belline replies at least once. Everything that customer says in the 24 hours after Belline's first reply is the same conversation. Threads your team answers without Belline do not count.
When an allowance runs out
When an allowance runs out, you choose what happens: move up to the next plan, or stop at the allowance. We tell you at 70%, 90% and 100%. Nothing is ever added to your bill without you choosing it.
7 days free
7 days free: 30 voice or 12 video minutes and 50 text conversations, with your website chat, the voice button on the same page, WhatsApp and Instagram all switched on, plus your phone line where Belline has a line in your country. No card: nothing is charged unless you choose a plan, and on day 8 without one Belline pauses until you do. Standard onboarding is free.
