AI receptionist for nail salons and nail bars
Ten fingers under the lamp, and a message waiting.
A nail technician cannot stop mid-set to answer. Belline answers from your service list, takes the request with the technician named, and holds the rules about lateness, removals and deposits that a rushed caller will test.
Answers in English.
Why the calls go missing
Nobody is ignoring the phone.
Nail salons and nail bars lose calls for reasons that have nothing to do with caring about them.
Hands that cannot stop
A gel set, an acrylic infill or a full set of extensions is an hour or two of fine work with the client's hand under the lamp. Nobody wipes their hands, finds the phone and answers in the middle of it, so the message waits until the client leaves.
The length depends on what is on the nails now
How long a manicure takes depends on whether there is old gel or extensions to remove, how much, and whose work it was. A caller who says only "gel manicure" has not told you the length of the appointment, and a diary built on the wrong guess runs late for the rest of the day.
Many enquiries start with a photo
Somebody sends a picture of a design they saved and asks whether you can do it and what it costs. That is a question for a technician who has seen the picture, which is why it needs to reach one with the picture and a number attached, not sit in a thread.
Walk-ins make the diary honest, and dishonest
A bar that takes walk-ins and appointments together has chairs that are free and chairs that are not, and the one asking by message wants to know which, now. The answer changes by the hour.
Where it stops
Knowing what not to say is the hard part.
Belline will not quote a price you have not given it, promise that a design can be done, say how long an appointment will run before it knows what is on the nails, or comment on a reaction to a product. Those go to your team, with the caller's number and their own words.
How it works
Set up from what you already have.
Most of the work is checking what Belline found. You decide when customers reach it.
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Give Belline what you already have
Your website, price list or brochure. It reads them and drafts your services, prices, hours and the questions a nail salon gets asked every day.
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Check what it found
Fix anything wrong, fill the gaps, and set the rules it must hold. Nothing goes live until you have read it.
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Switch it on
Ring it yourself first. Then forward your line and paste one line of HTML into your website. Customers only reach Belline once you do.
Questions
What operators ask us.
Will it quote prices we have not set?
No. It reads your service list and says what is on it. A service or a design that is not on the list is taken as a question for your team, with the caller's number, rather than given a number Belline made up.
How does it know how long to book for?
It uses the lengths you have set for each service, and it asks whether there is anything to remove first, so your team sees the whole picture before confirming a time. It never decides the length on its own.
Can a caller ask for a particular technician?
Yes. Belline takes the technician's name, the service and the day that suits. With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
Does it actually book the appointment?
With your calendar connected, Belline checks it and books the time straight in, on the phone, in chat, on WhatsApp and on video. Without one, it takes the request and your team confirms it.
What does it do with a photo of a design?
It tells the customer the design is a question for a technician and takes their number and what they want, so your team can answer with the picture in front of them. It does not promise the design or a price.
Can it hold our rule about late arrivals?
Yes. Belline states the rule as you wrote it when the booking is requested and again if the caller pushes, and it never waives it. It does not bend it under pressure.
What about deposits?
Belline states the deposit rule as you wrote it and takes the request on that basis. It does not take a card number or a payment, and it will not waive the deposit because somebody asked nicely.
Will clients know it is not a person?
If they ask, it says so. Belline does not pretend to be a member of your staff.
